Terms and Conditions

Elite Skills & Fitness – Terms & Conditions

1. Introduction

These Terms & Conditions govern all bookings, attendance, participation and use of services delivered by Elite Skills & Fitness ("the Provider"). By booking a session, club, camp, course, or activity, parents/carers and participants agree to comply with these Terms.

These Terms are designed to protect the safety and wellbeing of children, families, staff and the Provider, and to ensure services operate in line with safeguarding and Ofsted expectations where applicable.

2. Definitions

Provider – Elite Skills & Fitness
Parent/Carer – Individual booking and responsible for the child
Child – Participant under 18 years
Session – Any coaching, club, camp, or activity delivered
Venue – Location where activities take place

3. Booking & Registration

All bookings must be completed via the official online system at eliteskillsandfitness.com unless otherwise agreed
A place is only secured once full payment or confirmed childcare funding has been received
Parents/carers must provide accurate and complete information including:
- Emergency contact details
- Medical conditions and allergies
- Collection permissions
- Additional needs or behavioural considerations
The Provider reserves the right to refuse or cancel a booking where information is incomplete, inaccurate, or where needs cannot be safely met

4. Payments

Payment is required at the time of booking unless a payment plan or funding route is agreed
Accepted payment methods may include:
- Online card payment
- Bank transfer
- Tax-Free Childcare
- Childcare vouchers (at eligible Ofsted-registered venues)
Failure to complete payment may result in cancellation of the booking
Outstanding balances may result in a child being unable to attend sessions

5. Subscriptions & Block Bookings

Subscription and block bookings secure a place for the specified duration only
Payments remain due even if a child does not attend
The Provider reserves the right to adjust session times, venues or coaches where required for operational reasons

6. Cancellations & Refunds

Parent/Carer Cancellations

Bookings are non-refundable except in exceptional circumstances at the Provider’s discretion
No refunds will be issued for:
- Non-attendance
- Change of mind
- Schedule conflicts

Provider Cancellations

If a session must be cancelled due to circumstances beyond control (including but not limited to weather, venue closure, staff illness, safety risks or emergencies), the Provider may:

Offer a credit
Offer an alternative session
Reschedule where possible

Refunds are not guaranteed.

7. Attendance & Absence

Parents/carers are responsible for ensuring children attend booked sessions on time
Missed sessions are not refundable or transferable
Persistent absence may result in a place being withdrawn where demand is high

8. Safeguarding & Child Welfare

The Provider operates with safeguarding as a priority.

All staff and volunteers follow safeguarding procedures
Concerns relating to a child’s welfare may be shared with appropriate safeguarding authorities
The Provider reserves the right to refuse attendance if a child’s safety, or the safety of others, cannot be assured

9. Behaviour Expectations

Children must:

Follow staff instructions
Treat others with respect
Use equipment safely

The Provider reserves the right to:

Issue behaviour warnings
Contact parents/carers
Remove a child from a session
Withdraw a place without refund where behaviour poses risk

10. Health, Medical & Illness

Parents must disclose all relevant medical conditions
Children who are unwell must not attend
Any child who becomes unwell during a session may be sent home
Immediate collection will be required for vomiting, suspected infection, or contagious illness

The Provider may administer basic first aid and seek emergency medical assistance if required.

11. Collection of Children

Children must be collected promptly at the end of sessions
Late collection may incur a charge
Only authorised adults listed at registration may collect
Identification may be requested

Where a child is not collected and contact cannot be made, safeguarding procedures will be followed.

12. Use of Phones & Devices

Children are not permitted to use mobile phones during sessions
Staff phones may only be used for safeguarding, communication, or operational purposes
Personal devices may only be used for music delivery where appropriate

13. Photography & Media

Photographs or videos may be taken for coaching review, safeguarding, or promotional use
Consent will be obtained during registration
Parents may withdraw consent in writing

14. Data Protection

The Provider handles personal information in line with data protection legislation.

Information is used to:

Deliver services
Maintain safeguarding records
Communicate with families
Meet legal and regulatory duties

Data is stored securely and only shared where necessary.

15. Liability

Activities involve physical participation and carry inherent risk
The Provider takes reasonable steps to ensure safety but cannot eliminate all risk
Parents accept responsibility for ensuring children are fit to participate

The Provider shall not be liable for:

Loss of personal belongings
Injuries resulting from undisclosed medical conditions
Incidents arising from failure to follow instructions

Nothing in these Terms excludes liability where it would be unlawful to do so.

16. Insurance

The Provider maintains appropriate public liability insurance and employer’s liability insurance where required.

17. Weather & Force Majeure

Sessions may be altered, postponed, or cancelled due to circumstances outside the Provider’s control, including:

Extreme weather
Venue closure
Safety risks
Public health incidents
Government guidance

Credits or alternative sessions may be offered at the Provider’s discretion.

18. Complaints

Complaints should be submitted in writing. The Provider will:

Acknowledge concerns
Investigate appropriately
Respond within a reasonable timeframe

19. Changes to Services